Website Policies

Terms and Conditions

WELCOME TO THE RU RECOVERY MINISTRIES OFFICIAL WEBSITE: RU Recovery Ministries (“RU”) provides website features and other products and services to you when you visit or shop at rurecovery.com, use of RU’s products or services, use RU’s website, or use of resources contained in the website. RU provides this website and its products and services subject to the following terms and conditions:

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of RU Recovery Ministries. The collective work includes works that are licensed to RU Recovery Ministries. Copyright 2015-2021, RU Recovery Ministries ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with RU Recovery Ministries or purchasing RU Recovery Ministries products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with RU Recovery Ministries or to purchase RU Recovery Ministries products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by RU Recovery Ministries. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of RU Recovery Ministries used in the site are trademarks or registered trademarks of RU Recovery Ministries.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, RU Recovery Ministries disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. RU Recovery Ministries does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. RU Recovery Ministries does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

RU Recovery Ministries shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if RU Recovery Ministries has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a RU Recovery Ministries product is mistakenly listed at an incorrect price, RU Recovery Ministries reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. RU Recovery Ministries reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, RU Recovery Ministries shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by RU Recovery Ministries without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

RU Recovery Ministries may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to RU Recovery Ministries.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Illinois, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of RU Recovery Ministries products) shall be in the state or federal courts located in Winnebago County, Illinois. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of RU Recovery Ministries products) must be commenced within one (1) year after the claim or cause of action arises. RU Recovery Ministries failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. RU Recovery Ministries may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a RU Recovery Ministries or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

RU Recovery Ministries does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, RU Recovery Ministries is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, RU Recovery Ministries reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to RU Recovery Ministries in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless RU Recovery Ministries, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

COPPA

Children's Online Privacy Protection Act (COPPA)

The Children’s Online Privacy Protection Act (“COPPA”) specifically aims to protect the privacy of children under the age of 13 by requesting parental consent for the collection or use of any personal information of the users. Our websites do not target market to children or anyone under the age of 18. We do not collect any personal or non-personal data on anyone under the age of 13.

Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services may not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include other RU websites. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

What are your data protection rights? GDPR

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@reformu.com

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Our privacy policy applies only to our websites, so if you click on a link to another website, you should read their privacy policy.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on December 1, 2021.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Contact support@reformu.com.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact our Executive Director Brad Woodbury at woodbury@reformu.com.

Your consent

By using our site, you consent to our privacy policy.

Email Policy

Email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Messages contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. All emails sent on the reformu.com domain are property of RU Recovery Ministries.

Shop Policy

We are excited to do everything possible to ensure that your purchase experience with RU Recovery Ministries is a smooth and enjoyable process. Our shipping and fulfillment staff want to give every order a personal touch. Do not hesitate to call us with any problems or questions. support@reformu.com | 815.986.0460

Ordering

Once you have clicked on the “confirm purchase” button, it might not be possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please call us immediately to see if such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.

Shipping

Order(s) will be processed in our system within 24 hours from when it is received (excluding weekends or holidays). You should receive an email once your order has been processed. Your order should arrive within 5-10 business days when shipping to the lower 48 states. (US territories are shipped using USPS mail and there are no discounts available for shipping.) When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected, and your shipment’s destination. Our shipping charges are determined by the total weight of your order, excluding applicable sales tax and drop ship fees. Some Apparel and Merchandise Products are packaged and shipped separately and may take longer than other items in your order. Apparel and Merchandise is Printed On Demand and can take 2-7 Business Days For Production With the Exception During Holiday Seasons 4 – 10 business day production. Mailing to Prison/Jail Institutions: Due to the variety of products that prisons will not accept, RU Recovery Ministries is not responsible for products not delivered once the product is received by the institution. The sender ultimately is responsible to know the rules & regulations for locations receiving our products, as this varies by institution. Shipping within the lower 48 United States is done through UPS and USPS. With UPS shipping PO Box Addresses are not accepted. Shipping anywhere else outside of the lower 48 United States is provided by USPS.

Returns Policy

We always want you to be satisfied with your purchase from RU Recovery Ministries. In the event that a return is necessary, please be sure to use the following guidelines so that we can ensure prompt and proper handling of your return.

Please note that digital downloadable products are non-refundable.

IMPORTANT! It is very important that you contact our returns department to receive a RETURNS AUTHORIZATION NUMBER before returning ANY merchandise. Any merchandise received without this number will not receive credit. The number to call is 815-986-0460 and ask for Shipping Manager.

Oops! Our Mistake

If you have received merchandise which is defective, or was shipped in error, we will supply you with a special package return label. Using this label will allow you to return the merchandise at no cost to you. Please be sure to include with your package any appropriate paperwork, such as the packing slip which accompanied your order. We will then replace the item or credit your account accordingly.

Overstock

This portion of our policy only applies to authorized resellers of our products and merchandise. If you desire to either return overstocked or unwanted merchandise, or to exchange an item, please note the following will be strictly enforced conditions in order for your return to be accepted and credited:

Out-of-print items and special orders are not returnable.
Returned merchandise must be clean, sellable stock, free of dealers’ marks/labels.
A 10% restocking fee will be charged (except for exchanges).
Any personalized merchandise (such as imprinted Bibles) cannot be returned for credit unless it is defective or a packing error.
Returns not meeting these criteria will be neither acknowledged nor credited.
Please do not use newspaper as packing material, because the newsprint will rub off onto the items.
Freight is nonrefundable.

If you are not an authorized reseller of RU Products any returns under these conditions will not be accepted.

Product Specific Policies

These policies apply to specific types of products and services.

Event Tickets

All cancellation requests must be received prior to 30 days before the conference/event. Cancellations made within 30 days of a conference will incur a 50% cancellation fee. No refunds will be issued for cancellations received after the cut-off date. Registration is not complete without payment in full. Payment at the door will incur a higher registration fee. In order to best serve you, we ask that you register with the full intent of attending our event. You may substitute other attendees by calling our office. If no other substitution is available for you, provided you notify RU by email to weneedu@reformu.com before online registration closes, we will send you the conference theme book, along with sessions from the conference, to enable you to take part in the conference in your absence. You can also exchange your ticket for a new ticket to a different event on our calendar. Exchanges will be a ticket for a ticket with no difference refunded.

Downloads Policy

All downloadable products offered on this website whether free or for sale are protected by copyright and owned by RU Recovery Ministries. Distribution of downloaded materials is strictly forbidden whether as a file, physical media copies, or through any sharing technologies. Downloads are offered for the use of the purchaser alone unless otherwise stated. Hot-linking is also strictly forbidden. Abuse of downloads offered on this website could result in the suspension of your account or legal action if copyright laws are broken. Downloadable digital products are non-refundable.

Apparel & Merchandise

Replacement of Products and credits to the customer’s account for Products claimed as damaged or not received are subject to RU’s investigation and discretion.

The risk of loss for such items passes to you upon our delivery to the carrier. It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case RU Recovery Ministries will not make any refunds and will not resend the Product.

RU Recovery Ministries will review replacement/return requests only if (a) there is a missing or broken Product or be a print error if RU receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing.

Some Apparel and Merchandise Products are packaged and shipped separately and may take longer than other items in your order. Apparel and Merchandise is Printed On Demand and can take 2-7 Business Days For Production With the Exception During Holiday Seasons 4 – 10 business day production.

Most apparel and merchandise items are Printed OnDemand and shipped separately and do not qualify for free shipping.

Contacts

Please direct all support emails and questions to support@reformu.com. You can also call our offices at 815.986.0460.

Where Do I Send My Return?

MAIL TO:
RU RECOVERY MINISTRIES
333 E. State St. Suite 104
Rockford, IL 61104

Please indicate the following in your Response to us:

Church Name, City, State, and Charter (K#) If Applicable

Your Name and Phone Number

Invoice Number

Part Number(s) with problems

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