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Shop Policy

We are excited to do everything possible to ensure that your purchase experience with RU Recovery Ministries is a smooth and enjoyable process. Our shipping and fulfillment staff want to give every order a personal touch. Do not hesitate to call us with any problems or questions.

jennye@reformu.com | 815-209-2753

Ordering
Once you have clicked on the “confirm purchase" button, it might not be possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please call us immediately to see if such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.
Shipping
Order(s) will be processed in our system within 24 hours from when it is received (excluding weekends or holidays). You should receive an email once your order has been processed. Your order should arrive within 5-10 business days when shipping to the lower 48 states. (US territories are shipped using USPS mail and there are no discounts available for shipping.)

When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected, and your shipment’s destination. Our shipping charges are determined by the total weight of your order, excluding applicable sales tax and drop ship fees.

Some Apparel and Merchandise Products are packaged and shipped separately and may take longer than other items in your order. Apparel and Merchandise is Printed On Demand and can take 2-7 Business Days For Production With the Exception During Holiday Seasons 4 - 10 business day production.

Mailing to Prison/Jail Institutions: Due to the variety of products that prisons will not accept, RU Recovery Ministries is not responsible for products not delivered once the product is received by the institution. The sender ultimately is responsible to know the rules & regulations for locations receiving our products, as this varies by institution.

Shipping within the lower 48 United States is done through UPS and USPS. With UPS shipping PO Box Addresses are not accepted.

Shipping anywhere else outside of the lower 48 United States is provided by USPS.
Free Shipping
Free shipping is available on warehoused items only with a minimum order of $199 or more. Some items may be excluded from free shipping such as the Overcomer Bible and Banners. These items will have a note in the description concerning this. If these items are in your cart they will disqualify the order from offering a free shipping option. We recommend that you purchase these items in a separate order.
Returns Policy
We always want you to be satisfied with your purchase from the RU Ministry. In the event that a return is necessary, please be sure to use the following guidelines so that we can ensure prompt and proper handling of your return.

IMPORTANT!

It is very important that you contact our returns department to receive a RETURNS AUTHORIZATION NUMBER before returning ANY merchandise. Any merchandise received without this number will not receive credit. The number to call is 815-209-2750 and ask for Shipping Manager

1. OOPS! OUR MISTAKE



If you have received merchandise which is defective, or was shipped in error, we will supply you with a special package return label. Using this label will allow you to return the merchandise at no cost to you. Please be sure to include with your package any appropriate paperwork, such as the packing slip which accompanied your order. We will then replace the item or credit your account accordingly.

2. OVERSTOCK



This portion of our policy only applies to authorized resellers of our products and merchandise. If you desire to either return overstocked or unwanted merchandise, or to exchange an item, please note the following will be strictly enforced conditions in order for your return to be accepted and credited:

  1. Out-of-print items and special orders are not returnable.
  2. Returned merchandise must be clean, sellable stock, free of dealers' marks/labels.
  3. A 10% restocking fee will be charged (except for exchanges).
  4. Any personalized merchandise (such as imprinted Bibles) cannot be returned for credit unless it is defective or a packing error.
  5. Returns not meeting these criteria will be neither acknowledged nor credited.
  6. Please do not use newspaper as packing material, because the newsprint will rub off onto the items.
  7. Freight is nonrefundable.


If you are not an authorized reseller of RU Products any returns under these conditions will not be accepted.

Product Specific Policies

These policies apply to specific types of products and services.

Event Tickets
All cancellation requests must be received prior to 30 days before the conference/event. Cancellations made within 30 days of a conference will incur a 50% cancellation fee. No refunds will be issued for cancellations received after the cut-off date. Registration is not complete without payment in full. Payment at the door will incur a higher registration fee.

In order to best serve you, we ask that you register with the full intent of attending our event. You may substitute other attendees by calling our office. If no other substitution is available for you, provided you notify RU by email to weneedu@reformu.com before online registration closes, we will send you the conference theme book, along with sessions from the conference, to enable you to take part in the conference in your absence.

You can also exchange your ticket for a new ticket to a different event on our calendar. Exchanges will be a ticket for a ticket with no difference refunded.
Downloads Policy
All downloadable products offered on this website whether free or for sale are protected by copyright and owned by RU Recovery Ministries. Distribution of downloaded materials is strictly forbidden whether as a file, physical media copies, or through any sharing technologies. Downloads are offered for the use of the purchaser alone unless otherwise stated. Hot-linking is also strictly forbidden. Abuse of downloads offered on this website could result in the suspension of your account or legal action if copyright laws are broken.
Apparel & Merchandise
Replacement of Products and credits to the customer’s account for Products claimed as damaged or not received are subject to RU’s investigation and discretion.

The risk of loss for such items passes to you upon our delivery to the carrier. It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case RU Recovery Ministries will not make any refunds and will not resend the Product.

RU Recovery Ministries will review replacement/return requests only if (a) there is a missing or broken Product or be a print error if RU receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing.

Who Should I Contact?

Jennifer Elias

Shipping Manager

jennye@reformu.com

815-209-2753

Please indicate the following in your Response to us:

Church Name, City, State, and Charter (K#) If Applicable

Your Name and Phone Number

Invoice Number

Part Number(s) with problems

Where Do I Send My Return?

MAIL TO:

RU RECOVERY MINISTRIES

333 E. State St. Suite 104

Rockford, IL 61104

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