How do I return an item?

MAIL TO:

333 E. State St. Suite 104
Rockford, IL 61104

We are proud of the new facility God has provided for us here in Rockford. We have introduced new processes and procedures that will improve and simplify your purchasing experience with Reformers Unanimous. The ladies in our transitional home and I will continue to give every order a personal touch, so please don’t hesitate to contact me personally with any problems or questions.

Jennifer Elias
Shipping Manager
shipping@reformu.com
(815) 209-2753 direct
(815) 209-2751 fax

PLEASE INDICATE THE FOLLOWING IN YOUR RESPONSE:

Church Name, City, State, and Charter (K#)
Your Name and Phone Number
Invoice Number
Part Number(s) with problems
Suggestions or Comments

Returns policy

We always want you to be satisfied with your purchase from the RU Ministry. In the event that a return is necessary, please be sure to use the following guidelines so that we can ensure prompt and proper handling of your return.

IMPORTANT!!!

It is very important that you contact our returns department to receive a RETURNS AUTHORIZATION NUMBER before returning ANY merchandise. Any merchandise received without this number will not receive credit. Number to call is 815-209-2750 and ask for Shipping Manager

OOPS! OUR MISTAKE

If you have received merchandise which is defective, or was shipped in error, we will supply you with a special package return label. Using this label will allow you to return the merchandise at no cost to you. Please be sure to include with your package any appropriate paperwork, such as the packing slip which accompanied your order. We will then replace the item or credit your account accordingly.

OTHERS

If you desire to return overstocked or unwanted merchandise, or if you would like to exchange an item, in order for your return to be accepted and credited, please note the following conditions which will be strictly enforced:

  • Out-of-print items and special orders are not returnable.
  • Returned merchandise must be clean, sellable stock, free of dealers’ marks/labels.
  • A 10% restocking fee will be charged (except for exchanges).
  • Any personalized merchandise (such as imprinted Bibles) cannot be returned for credit unless it is defective or a packing error.

Returns not meeting these criteria will be neither acknowledged nor credited.

Please do not use newspaper as packing material, because the newsprint will rub off onto the items.
Freight is nonrefundable.

Cancellations for Events/Refunds for Tickets Purchased

We are unable to accept cancellations for conference registration or refund for tickets purchased, however, you may substitute other attendees by calling our office. If no other substitution is available for you, provided you notify RU by email to weneedu@reformu.com before online registration closes, we will send you the conference theme book, along with sessions from the conference, to enable you to take part in the conference in your absence.

Downloads Policy

All downloadable products offered on this website wether free or for sale are protected by copyright by RU Recovery Ministries. Distribution of downloaded materials is strictly forbidden wether as a file, physical media copies, or through any sharing technologies. Downloads are offered for the use of the purchaser alone unless otherwise stated. Hot-linking is also strictly forbidden. Abuse of downloads offered on this website could result in the suspension of your account or legal action if copyright laws are broken.